SENIOR BILLING REPRESENTATIVE
REQUIREMENTS
➤ Organize and coordinate regular meetings to report work progress to management.
➤ Support employees in interacting between relevant departments regarding tasks and procedures.
➤ Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.
➤ Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.
➤ Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.
➤ Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.
➤ Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.
➤ Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
➤ Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
➤ Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
