1. JOB RESPONSIBILITIES:

➤ Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients.

➤ Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).

➤ Analyzing and evaluating the financial situation as well as the current debts of customers based on the billing department's provided records (training will be provided upon employment).

➤ Collecting and submitting necessary documents provided by customers.

➤ Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.

➤ Ensuring efficiency to always obtain the best offers from the bank for customers.

➤ Informing customers about the offers provided by the bank.

➤ Persuading customers to follow the bank's plan to receive the best benefits.

➤ Coordinating with departments (Sales, Customer Service, Billing, etc.) to address customer inquiries when needed.

➤ Performing other tasks as required by management.

2. REQUIREMENTS:

➤ Good English communication skills, IELTS score of 7.0 or above (mandatory requirement), preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.

➤ Minimum 1 year of experience as a Negotiator or related positions.

➤ Age: 18 - 33 years old, good health and willing to work night shift.

➤ Pronounce clearly, confidently and attractively.

➤ Strong analytical and organizational skills. Excellent research & problem-solving skills.

➤ Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

➤ Ability to multitask in a fast-paced environment.

➤ Ability to work independently and demonstrate sound judgment under high stress and time-critical deadlines.

➤ Basic CRM and ZOOM skills is a plus (training will be provided; prior experience is not required).

3. JOB DETAILS:

➤ Employment type: Full-time (Night shift).

➤ Industry: Financial services in the US market (No insurance, No lending).

➤ Working hours: 20:45 – 05:45, 5 days/week (working by US business hours).

➤ Interview process:

☑ Round 1: Screen CV & Phone Interview

☑ Round 2: Cultural Interview & Test English

☑ Round 3: Professional Interview with Team Leader

☑ Round 4: Offer letter

4. HOW TO APPLY:

➤ Send CV to: tuyendung@outsourcesolutions.vn

➤ Subject: [Negotiator] Full name

➤ Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!